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  Home >> News & Events >> FAQ
FAQ

Author:  From:  Date:9/4/2014

Q:   How can i get your discounts or much discount ?

A:   Usually for signal item, when your quantity more than 20pcs, we will give you some discounts according to the price;

      Another way, by Western Union or Bank Transfer payment, you always can get our discount, about 2% - 3%, and the discount rate is up to which items you bought.

 

Q:   Why your discount are so small ?

A:   Because all of our prices are real price, not fake price like other website, marking a very high price and then give you much discount even for 2 or 3 pcs;

 

Q:   What are your defective item policy ?

A:   1:  We undertake all the loss for any damage/loss during the shipment for your parcel;

     2:  In case you find any defective item, once confirmed, we can send you replacement without asking for return;   if we need you do that, we undertake all the freight for sending them back;

     3:   For most repair parts, we give 60 days quality warranty from the day when you get them;

 

Q   How about your Shipping time;

A:    This depends on which express you choose,  usually 4-6 working days by DHL/UPS/FedEx, 10-15days by EMS, 15-30 days by HK Post or China Post;

 

Q:   When you can send my parcel out once payment is confirmed?

A:  For all the orders which are less than 10,000usd, we can send them out within 72 hours, most parcels can be sent out in 48 hours;

 

Q:   Do you take charge the loss for custom clearance work?

A:   Custom clearance on our side will be charged by us; For customers’ clearance work, we don’t undertake any responsibility; If you worry about this, please choose EMS or HK Post shipping;

 

 

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